Frequently Asked Questions

Company Info

What can I expect from Elysce products?

Elysce prioritizes better mental health for everyone by offering carefully curated essential oils that provide calming and therapeutic properties. Through our commitment to quality and research-backed products, we aim to support our customer’s mental wellness using organic and high-quality essential oils. Shopping with Elysce ensures access to products designed to promote a positive and mindful lifestyle.

Product Related

Are all the products safe, and have they undergone testing?

Elysce products are rigorously tested to guarantee safety, ensuring high-quality essential oils and accessories. This commitment to safety earns customer trust, as we prioritize quality and purity in all our products.

Are your essential oils FDA-approved?

The FDA does not regulate essential oils, as they are considered cosmetic or fragrance products, not drugs. Claims of being "organic" on essential oil labels are not subject to FDA certification or oversight, and consumers should always exercise caution when interpreting such claims by those brands. Elysce serves products in the best interest of our users by monitoring every stage of our manufacturing process.

Bulk / Wholesale / Retail

How and where can I apply as a retailer or wholesaler?

Currently, we do not offer special deals to retailers or wholesalers. However, we are constantly evaluating our business model and exploring opportunities to expand our ventures in the future. We appreciate your understanding and encourage you to check back with us for any updates on our services and offerings.

Am I allowed to resell Elysce products?

Yes, you are permitted to resell Elysce products. However, it is crucial to adhere to certain guidelines. Specifically, you must refrain from altering the product labels and avoid using the brand name in any illegal or derogatory activities. Please note that any negligence or mishandled practices on the part of the reseller leading to product damage are not the responsibility of the company.

Payments / Discounts

What forms of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express, at Elysce. Additionally, we offer the convenience of PayPal as a secure payment option for our customers. Rest assured, we prioritize the safety of your payment details to ensure a risk-free transaction. Our encryption and secure protocols will safeguard your financial information, making it our top priority.

Can I use multiple types of discounts?

Unfortunately, only one discount can be applied at a time; multiple discounts cannot be used simultaneously. This helps us maintain fair and consistent pricing for all customers. Thank you for your understanding.

Is my personal information kept secure?

Yes, your personal information is safe. Elysce takes the utmost care to ensure the security and confidentiality of all personal data provided by our customers. We have implemented measures and industry-standard protocols to safeguard your information from unauthorized access, loss, or misuse. Rest assured that we are fully committed to protecting the privacy of your personal information at all times.

What is the perk for subscribing to Elysce?

As a valued Elysce email subscriber, you will receive a one-time 10% discount on your first purchase, allowing you to indulge in our exceptional essential oils and other products at an even more affordable price. Join our community today and elevate your shopping experience with Elysce. Subscribing to Elysce's keeps you informed about mental health issues, product promotions, and upcoming releases.

Returns / Refunds

What is your refund warranty and return policy?

Our refund and return policy offers a warranty for products that don't function as intended, which can be returned for a replacement or to claim the warranty. However, warranty claims are not eligible under the following conditions:

1. Not Satisfied: If you are not satisfied with our product, it cannot be returned if the product seal has been broken.

2. Order Placed in Error: If you have ordered the wrong product, it can only be returned for an exchange if the product remains unsealed. In cases where the product seal is broken, it will not be eligible for return or exchange.

Please note that in both cases, customers are responsible for covering the shipping fees when sending products back to our warehouse.

Do you offer replacements for damaged goods?

Yes, we do offer replacements for damaged goods. In order to initiate the replacement process, we kindly request that you provide proof of the damage by submitting a video during the unboxing process. This will assist us in assessing the issue accurately and expediting the replacement procedure.

To which address could I return the product?

For inquiries regarding the return address of our product, we kindly request that you contact our customer support team. They will provide you with the necessary information and guide you through the return process. Please visit our contact page at and one of our representatives will attend to your concern.

Shipping / Delivery

How long do order shipment and delivery take place?

The duration of the shipment and delivery depends on several factors. Most orders are processed and shipped within 1-2 working days from the date of purchase. However, it is important to note that the actual timeframe of delivery may be influenced by various variables, such as the destination country, prevailing holiday schedules, and weather conditions.

From which countries do you deliver?

We welcome orders from customers across the globe, making Elysce products accessible worldwide.

Essential Oils

What are essential oils (EO)?

Essential oils (EO) are highly concentrated plant extracts that capture the natural aromatic compounds of various plants. They have been used for centuries in traditional medicine and aromatherapy practices due to their potential health benefits. They have distinct fragrances and are commonly used in personal care products, cleaning agents, massages, and promoting good health and relaxation.

How are essential oils extracted from plants?

Essential oils are extracted from plants using three methods. Steam distillation involves passing steam through plant material to collect condensed essential oil. Cold pressing, used for citrus fruits, mechanically presses oil from rinds without heat or chemicals. Solvent extraction dissolves oil from plant material using solvents, which evaporate to leave concentrated oil behind.

What's the difference between essential oils and fragrance oils known as absolutes?

Essential oils retain the characteristic aroma and therapeutic properties of the original plant. On the other hand, fragrance oils, or absolutes, are synthetic or partially synthetic compositions created to mimic specific scents of flowers or plants. While they may resemble the aroma of essential oils, fragrance oils do not possess the same therapeutic benefits.

What is aromatherapy?

Aromatherapy is a holistic healing practice that utilizes the therapeutic properties of essential oils to promote physical, mental, and emotional well-being. The scents emitted by these oils stimulate the limbic system of the brain, which is responsible for regulating emotions and memory.

What is the essential oil grading system?

The essential oil grading system is a standardized method for assessing essential oil quality and purity. It assigns grades based on factors like botanical species, extraction method, and chemical composition, helping consumers and industry professionals make informed purchases.

How long do essential oils last?

Generally, most essential oils last one to three years, but citrus oils have a shorter shelf life of about six months to one year. To ensure longevity, store them in a cool, dark place, away from direct sunlight and heat sources.

Why is it standard to use brown or amber-colored bottles for essential oils?

Using brown or amber-colored bottles for essential oils is standard practice due to concerns about phototoxicity. Phototoxicity is the sensitivity of certain substances, like essential oils, to sunlight or UV radiation. Exposure to sunlight can cause chemical reactions in some essential oils, leading to skin irritation or burns. Dark bottles act as a protective barrier, blocking harmful light and extending their shelf life.

Are there any health benefits to using essential oils?

Essential oil users offer a range of health benefits, including alleviating stress, improving sleep quality, enhancing memory, boosting immunity, and relieving pain. Certain essential oils may possess antimicrobial, anti-inflammatory, or antioxidant properties as well. It is important to note that essential oils should be used with caution, as they can cause adverse reactions or interact with medications without your knowledge.

What are the different ways that essential oils can be used?

Essential oils have five common applications. They can improve the ambience during bath time, relieve muscle tension through skin application, promote good respiratory health through inhalation, rejuvenate facial skin and unclog pores with steam, and create therapeutic atmospheres in spaces through aromatherapy for better mental health.

What role does the FDA have in approving essential oils?

Essential oils are not directly regulated by the FDA like pharmaceutical drugs. The FDA only provides guidelines and regulations for the labeling, manufacturing, and marketing of essential oils to ensure consumer safety. The FDA investigates and takes action against any misleading or false claims made by essential oil manufacturers.

How do I learn more about essential oils?

Looking to expand your knowledge about essential oils and their benefits? Elysce's blog provides a comprehensive resource on all things essential oils. From their therapeutic use, tips, and safety precautions, we have got you covered. Read our informative articles and discover the wonders of aromatherapy. Elysce's blog is the perfect platform to learn more about essential oils and how to use them.

Essential Oil Diffusers

What is an oil diffuser?

An oil diffuser is a device designed to disperse essential oils into the air for aromatherapy. It typically consists of a water reservoir, a diffuser unit, and a component for dispersing the oil, such as ultrasonic vibrations or heat. The essential oils are added to the water, and the diffuser then emits a fine mist or vapor that carries the scent of the oils throughout the room or space.

How do I properly use an oil diffuser?

To use an oil diffuser properly, place it on a stable surface, fill with water up to the designated marker (without exceeding the maximum line), add a few drops of essential oil per the manufacturer's instructions, attach the cover, connect to power, adjust mist intensity if needed, and enjoy the aromatic ambiance. Regular maintenance per the manufacturer's guidelines ensures optimal performance and longevity.

What are the different types of oil diffusers?

Ultrasonic diffusers use water and vibrations to create a fine mist that humidifies the room while dispersing essential oils into the air. Nebulizing diffusers do not use water and instead rely on pressurized air to break down oils into concentrated particles for a potent fragrance. Evaporative diffusers disperse oils into the air through evaporation without heat or water, making them safe and convenient for aromatherapy.

Is there a difference between a diffuser and a humidifier?

Diffusers and humidifiers have distinct purposes. Diffusers disperse essential oil fragrances for aromatherapy and therapeutic benefits, while humidifiers increase air moisture, benefiting those with dry skin, allergies, or respiratory issues. Choosing the right device based on your specific needs should be considered before buying.

Which kind of essential oil diffuser should I buy?

When buying an essential oil diffuser, consider capacity—how long it will operate—and coverage area—if it is enough to fill your space. For wellness institutions and offices, design and aesthetics must match preferences, and interior design must be considered.

Dilution Guideline

What are carrier oils or base oils?

The phrase "carrier oil" refers to base oils that dilute essential oils before topical administration because these substances are far too powerful to apply topically. Not all carrier oils, despite also going by the name "vegetable oils," are made from vegetable material. Instead, they are often taken from seeds, nuts, or kernels.

Why dilute essential oils when using them topically?

Diluting essential oils when using them topically is a practice rooted in safety and caution. Essential oils are highly concentrated extracts derived from plants, and their potent nature can cause skin irritation or other adverse reactions when applied undiluted. Using a carrier oil, such as coconut or jojoba oil, helps reduce the risk of skin sensitivity and allows for a more controlled application.

Safety Precautions

What are the safety precautions when using essential oils?

Perform a skin patch test for new oils to check for reactions. Avoid ingesting them unless guided by a professional. Store oils in a cool, dark place, away from children and pets, to prevent misuse and accidents.

Can I ingest or cook with essential oils?

Some oils can be toxic in large quantities. Their potency is much higher than dried herbs or spices. Consult a qualified healthcare professional or aromatherapist before ingesting them. For cooking, ensure the oil is labeled as "food grade" and follow proper guidelines.

Are essential oils safe to use during pregnancy or breastfeeding?

During the first trimester, stay away from applying essential oils (lemon, chamomile, rose, and lavender). The first trimester of pregnancy is the most sensitive period, so any chance of subjecting the fetus to a hazardous drug should be completely avoided. Keep the following safety precautions in mind. Essential oils should only be applied topically and diluted with a carrier oil; do not swallow.

Are essential oils safe for infants and minor children?

Children and infants have less developed immune and hepatic systems, as well as thinner skin. This increases their susceptibility to any potential chemical reaction. Most of the kids have undiscovered potential allergies that may be triggered upon exposure. A pediatrician or ob-gyn should always be consulted before using essential oils on infants, newborns, and children under 7 years old.

Are essential oils safe to use around pets like cats and dogs?

Some essential oils can be harmful to pets, like dogs and cats, due to their enzyme deficiency. Strong scents may also affect other pets, causing respiratory problems. Avoid oils like cinnamon, citrus, thyme, clove, pennyroyal, eucalyptus, menthol, peppermint, pine, sweet birch, tea tree (melaleuca), wintergreen, and ylang ylang. Consult a vet before using any oils around pets for their safety.

Storage / Disposal

How do I properly store essential oils?

It's important to keep them in dark-colored glass bottles to protect them from light and heat. This helps prevent the oils from deteriorating due to oxidation. Store the bottles in a cool and dry place, away from direct sunlight and high temperatures. Avoid storing them in the bathroom, where humidity levels can fluctuate. Also,never place essential oils in easy to reach areas near your kids and pets to avoid accidents.

What is the proper way to dispose of expired essential oils?

The best way to dispose of expired essential oils is to mix and then dilute them in a large amount of water. Once diluted, the mixture can be safely poured down the drain. It is important to remember to never dispose of essential oils directly into the environment, as they can be harmful to aquatic life and pollute water sources. Check local regulations and guidelines for instructions on how to dispose of oil in your area.

Can I recycle by cleaning and reusing essential oil bottles?

Yes, essential oil bottles can be recycled by cleaning and reusing them. To recycle an essential oil bottle, start by removing the label and any residual oil. Next, wash the bottle with warm, soapy water, making sure to thoroughly clean the inside and outside. After rinsing and drying the bottle, it can be reused for various purposes as a small container for other liquids or items.

Mental Health in General

What is mental health, and how do essential oils affect it?

Mental health refers to a person's emotional, psychological, and social well-being. It's the ability to manage stress, maintain healthy relationships, cope with life's challenges, and make meaningful choices. The aromatic compounds in essential oils can stimulate the brain to trigger chemical reactions and release hormones to regulate the nerve responses responsible for the recovery of certain mental health disorders.

How can family & friends support a loved one struggling with a mental illness using EO?

Family and friends can provide crucial support to a loved one with a mental illness by first educating themselves about the condition and then finding the right essential oil to give them. EO, or essential oils, are convenient to use, do not require a prescription, and have no potential side effects like pharmaceutical pills. Their effects are quicker because they penetrate the blood-brain barrier and skip the digestion phase.

What alternative therapies are currently emerging in the field of mental health?

Essential oils are popular in the field of mental health due to their benefit of offering a natural and non-invasive method for managing stress, anxiety, and mood disorders. Alternative therapies include meditation, which has shown promise in reducing symptoms of anxiety and depression. Virtual reality therapy is being explored as a tool for treating conditions like post-traumatic stress disorder (PTSD).

Do essential oils promote mental resilience?

Essential oils promote mental resilience by assisting in stress reduction and boosting emotional support. The calming and mood-enhancing properties of certain essential oils, such as lavender or frankincense, can help a person better cope with everyday stressors and emotional challenges. It is best to combine strategies, including meditation and a healthy lifestyle, in addition to the potential benefits of essential oils.

Depression / Sadness

What is depression?

Depression is a mental health disorder characterized by persistent feelings of sadness and hopelessness and a lack of interest in or pleasure in activities. It can affect a person's thoughts, emotions, and daily functioning, making it difficult to carry out even simple tasks. Symptoms of depression may include changes in appetite and sleep patterns, low energy levels, difficulty concentrating, and thoughts of self-harm or suicide. It is important to seek professional help if you are experiencing these symptoms.

Who is at risk of depression?

People at risk of depression include those with a family history of the condition, individuals with imbalances in brain neurotransmitters, and those experiencing significant life stressors like failures and disappointments.

What are the signs that a person is depressed?

Signs of depression can vary from person to person, but common indicators include persistent feelings of sadness and hopelessness and a loss of interest in or pleasure in activities once enjoyed. Other signs may include changes in appetite or weight, sleep disturbances, fatigue, difficulty concentrating, feelings of guilt or worthlessness, and thoughts of death or suicide.

How do I manage depression?

Managing depression using essential oils such as lavender, bergamot, and jasmine has been found to have calming and mood-enhancing properties. These oils can be used in various ways, including inhalation, massage, or by adding a few drops to a bath. Essential oils can help promote relaxation, reduce stress, and uplift your mood.

Anxiety / Fear

What is anxiety?

Anxiety is a natural response to stress or danger, characterized by feelings of unease, fear, or apprehension. It can manifest as physical sensations such as a racing heart, trembling, or sweating, as well as mental symptoms like excessive worry, restlessness, or trouble concentrating. While some level of anxiety is normal, excessive or chronic anxiety interferes with daily life and functioning.

Who is at risk of anxiety?

Anxiety is triggered by various stressors or perceived threats like accidents, relationship problems, work-related stress, health concerns, traumatic events, or even everyday situations that cause excessive worry or fear.

What are the signs of someone experiencing anxiety?

Signs of someone experiencing anxiety may include excessive worry or fear about everyday situations, restlessness, irritability, muscle tension, and difficulty concentrating. Physical symptoms like a rapid heartbeat, shortness of breath, sweating, trembling, and stomach discomfort can also manifest during anxiety episodes. Social avoidance is an additional indicator of severe anxiety.

How do I manage anxiety?

Managing anxiety with essential oils involves using them for aromatherapy, which can help relax the mind and promote relaxation. You can do this by inhaling the aroma of calming essential oils like sandalwood, valerian, or chamomile. Applying diluted essential oils topically to pulse points or the back of your neck can also offer a soothing effect. They should complement other anxiety management strategies.

Stress / Exhaustion

What is stress?

Stress from work, school, or family is a physiological and psychological response to perceived pressures, demands, or challenges in these areas of life. It often manifests as heightened levels of fatigue, tension, and emotional strain, leading to negative effects on one's mental and physical well-being.Its adverse effects on health trigger the release of stress hormones like cortisol, which can lead to heart disease or cancer.

Who is at risk of being stressed?

People at risk of experiencing high levels of stress often include workaholics who excessively dedicate themselves to their jobs, neglecting work-life balance. School students, especially during exam periods, can face significant academic pressure, contributing to stress. Jobless individuals or breadwinners who are responsible for supporting their families financially but without a stable income to pay daily expenses.

What are the signs that a person is under stress?

People around a stressed individual may notice increased irritability, agitation, or mood swings, often overreacting to minor issues. They may withdraw from social activities or isolate themselves, and they may show changes in eating habits. Physical symptoms like headaches, muscle aches, and sleep disturbances can also indicate stress. Some may start using substances like drugs, alcohol, or cigarettes.

How do I manage stress?

To relieve stress, using essential oils with aromatherapy techniques is helpful. You can diffuse calming essential oils like ylang-ylang, clary sage, or frankincense in your living space or use it as a massage for your head and body. These practices can help reduce stress and promote relaxation, but it's important to use essential oils with caution and consider individual sensitivities and allergies.

Suicide / Hopelessness

Does using essential oils reduce depressive and anxiety, suicidal tendencies?

Moral support combined with the use of essential oils can influence a person’s mood with emotion regulating properties that can help alleviate distress. Essential oils can reduce depressive and anxiety symptoms by helping the brain release dopamine and serotonin, commonly known as “happy hormones”. Essential oils are a complementary tool, along with the support system they need from family and friends.

Who can I ask for help from when you or someone else is thinking about suicide?

Mental health professionals, such as therapists or counselors, are helpful individuals who can offer guidance, understanding, and tools to help you regain faith and find hope again. Helplines and support groups can provide a safe space to share your struggles, like the Suicide & Crisis Lifeline (dial 988) or the National Suicide Prevention Lifeline at 1-800-273-TALK (1-800-273-8255) in the United States.